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LIBERTY LEGAL
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CONSUMER LAWYERS IN CHENNAI

Expert consumer protection attorneys fighting against unfair trade practices and deficient services. We help consumers secure refunds, compensation, and justice for their grievances.

CONSUMER LAW SERVICE

Our law firm helps in consumer disputes to redress the unfair trade practices followed by traders and businesses operating in unethical ways that harm consumers. Consumer protection laws empower individuals against defective products, deficient services, and unfair trade practices.

We provide comprehensive legal assistance to consumers who have been wronged by manufacturers, service providers, or sellers, ensuring they receive fair compensation and justice.

Consumer Rights Under Indian Law

The Consumer Protection Act, 2019 provides six fundamental rights to all consumers in India:

  • Right to Safety Protection against goods and services that are hazardous to life and property.
  • Right to Information Access to complete information about quality, quantity, potency, purity, and price of goods/services.
  • Right to Choose Assurance of access to a variety of goods and services at competitive prices.
  • Right to be Heard Consumer interests to receive due consideration at appropriate forums.
  • Right to Redressal Seek redressal against unfair trade practices or restrictive trade practices.
  • Right to Consumer Education Knowledge and skills to become informed consumers.

CONSUMER LAW SERVICES

Defective Products & Services

  • Defective Product Claims
  • Deficient Service Complaints
  • Product Liability Cases
  • Manufacturing Defect Claims
  • False Advertisement Cases

Financial & Banking Disputes

  • Banking Service Deficiencies
  • Insurance Claim Rejections
  • Credit Card Disputes
  • Loan Fraud Cases
  • Investment Fraud Recovery

Real Estate & Builder Disputes

  • Builder-Delay Compensation
  • Defective Construction Claims
  • RERA Complaints
  • Flat Allotment Disputes
  • Maintenance Charge Issues

CONSUMER COMPLAINT PROCESS

Case Evaluation

Detailed analysis of consumer grievance, collection of evidence, and assessment of legal merits under Consumer Protection Act.

Notice & Demand

Sending legal notice to the opposite party demanding compensation/redressal before initiating formal proceedings.

Complaint Filing

Filing complaint with appropriate consumer forum - District, State, or National Commission based on claim value.

Adjudication & Order

Representation in consumer court, presenting evidence, and obtaining favorable order for compensation/refund.

OUR CONSUMER LAW STATISTICS

95%
Success Rate in Consumer Cases
₹15Cr+
Compensation Recovered for Consumers
1000+
Consumer Complaints Resolved
15+
Years of Consumer Law Experience

COMMON CONSUMER ISSUES WE HANDLE

Automobile Defects

Claims against automobile manufacturers for defective vehicles, faulty parts, poor after-sales service, and warranty violations. We help consumers get refunds, replacements, or compensation.

Remedy: Refund/Replacement + Compensation up to vehicle value

Real Estate Fraud

Complaints against builders for project delays, poor construction quality, hidden charges, and deviation from promised specifications. We file RERA complaints and consumer court cases.

Remedy: Refund with interest + Compensation for mental agony

Banking & Finance

Disputes with banks for unauthorized transactions, unfair charges, loan processing issues, and insurance claim rejections. We ensure compliance with banking regulations.

Remedy: Refund of unauthorized amounts + Compensation + Costs

E-commerce & Online Fraud

Complaints against online sellers for defective products, non-delivery, fake products, and misleading advertisements. We hold e-commerce platforms accountable.

Remedy: Refund + Compensation + Action against seller

Telecom & Services

Disputes with telecom companies, internet providers, DTH services for poor service quality, billing errors, and unfair disconnections. We ensure service quality compliance.

Remedy: Service restoration + Compensation + Refund of excess charges

Healthcare & Medicines

Complaints against hospitals, medical practitioners, and pharmaceutical companies for medical negligence, defective medicines, and overcharging. We protect patient rights.

Remedy: Compensation for medical expenses + Damages for negligence

CONSUMER SUCCESS STORIES

"Liberty Legal helped me get full refund with interest from a builder who delayed my flat possession by 3 years. They filed a complaint in consumer court and RERA, securing ₹25 lakhs compensation for mental agony and financial loss."

- Ramesh Kumar, Software Engineer
₹25,00,000 Recovered

"My new car had multiple defects that the dealer refused to acknowledge. Liberty Legal filed a consumer complaint and secured a full refund plus compensation for the inconvenience. They were professional and persistent throughout."

- Priya Sharma, Business Owner
₹12,50,000 Recovered

"The bank charged unauthorized fees on my credit card for years. Liberty Legal not only got all my money back but also secured compensation for the bank's unfair practices. They made the bank accountable for their actions."

- Arun Mehta, Professor
₹4,75,000 Recovered

FILE A CONSUMER COMPLAINT